Travel Alberta maintains this website to help travellers find information about planning and preparing for their visit to Alberta, including information on attractions, experiences, activities, accommodation and general trip planning. Travel Alberta, who publishes and maintains this website, is committed to ensuring your privacy while you visit the site. All information is collected in compliance with section 4 of Protection of Privacy Act (POPA).
This privacy statement covers the Travel Alberta consumer website (available at travelalberta.com), not our industry website (industry.travelalberta.com) or websites of our partners and affiliates. Each of these websites may have a different privacy statement depending on the nature of its site. You should review the privacy statement each time you submit personal information on a website.
WEBSITE TRACKING
When you visit this website, our web server automatically collects a limited amount of standard information essential to the operation and evaluation of the Travel Alberta website. This information includes:
- the page from which you arrived,
- the date and time of your page request,
- the IP address your computer is using to receive information,
- the type and version of your browser, and
- the name and size of the file you request.
This information is used to help us operate and improve our website, understand how visitors interact with our content, and support analytics, security and performance monitoring. It is collected in compliance with section 4 of the Protection of Privacy Act (POPA). This information is not used to identify individuals who come to the website. None of this information is disclosed to other public bodies or individuals.
COOKIES
A cookie is a file that is placed on your hard drive with your temporary internet files while you are visiting a website. We do not store personal information in cookies, nor do we collect personal information from you without your knowledge as you browse this site. We use cookies to understand how visitors use our site, including collecting anonymized statistical information such as browser type, screen size, traffic patterns and pages visited. This information is then used to improve our service to you. If you wish, you may change the settings on your web browser to deny cookies or to warn you when cookies will be deposited.
USER SUBMITTED INFORMATION & CONTENT
The only information collected that is used to identify you is information you give voluntarily. We make every reasonable effort to ensure that personal information is accurate and complete. We rely on you to notify us if there is a change to your personal information that may affect our relationship. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.
AI TRAVEL ASSISTANT
When you submit information to Travel Alberta’s automated AI travel assistant (“AI Assistant”), that information will be used to help you plan your trip or provide you with answers or information about visiting Alberta. The AI Assistant uses automated technologies, including artificial intelligence, to generate responses, including making recommendations to you, based on the information you provide to the AI Assistant, as well as content available on our website. The above information is collected in compliance with section 4 of POPA.
The AI Assistant is intended for general informational purposes only. It does not provide professional, legal, medical, or financial advice. This information is not disclosed except to authorized personnel who assist Travel Alberta in managing the AI Assistant or who otherwise need access to manage or operate the AI Assistant, and/or Travel Alberta’s programs and activities.
USER-SUBMITTED QUESTIONS OR COMMENTS
When you submit a question or comment, you may be asked for your name, e-mail address, or other information.
The above information is used to process and respond to your question or comment, or to provide the e-mail update service and is collected in compliance with section 4 of POPA. This information is not disclosed except to authorized personnel who need it to answer your question or who otherwise need access to manage or operate Travel Alberta’s programs and activities.
SECURITY
We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
This website may use software to monitor unauthorized attempts to damage the services provided. No attempt is made to identify users or their usage patterns except during law enforcement investigations.
The personal and business information you submit is secure once it reaches the Travel Alberta server. In transit between your computer and the server, however, it may not be secure. If you would prefer to raise a comment or question in person, please call 403-648-1000, in the province of Alberta.
CHANGES TO PRIVACY STATEMENT
From time to time, we review and revise our privacy statement to better reflect the changing nature of the web and ensure your personal information remains fully protected.
CONTACT INFORMATION
For more information about this privacy statement and associated privacy practices, please contact Travel Alberta’s privacy officer at privacyofficer@travelalberta.com.